Internet Privacy Policy

Effective Date of this Privacy Policy: January 17, 2012

HarQen, Inc. ("HarQen") appreciates your interest in our products, services and websites, http://HarQen.com, http://VoiceAdvantage.com, http://ComicWonder.com and http://Symposia.HarQen.com (the "Sites"). Your privacy is important to us. Our Sites are designed to provide access to online information about HarQen and certain of our products and service lines, including Voice Advantage, Comic Wonder and Symposia. In connection with providing this information and providing our products and services, there are times when we may ask for or collect personal information from you, either in the form of anonymous data or personally identifiable information. As part of our commitment to honoring and protecting your privacy, this Privacy Policy will explain the approach we take in protecting and using the information we gather from you through our Sites and in connection with our products and services.

Changes and Updates to this Privacy Policy:

HarQen reserves the right to update and change this Privacy Policy, and the products, services, prices, and programs mentioned on the Sites at any time, at its sole discretion and without notice. We encourage you to revisit this page to stay informed of any changes. Your continued use of the Sites constitutes your agreement to the terms of this Privacy Policy and any future versions of this Privacy Policy.

Information HarQen Collects:

User Provided Information: HarQen may collect and process information about you that you provide when engaging with a Site or using a product or service, such as registering with a Site or service, uploading audio files, posting comments, entering contests, subscribing to mailing lists, taking advantage of promotions, and responding to surveys. HarQen will only use your information for the specific purpose for which it was submitted, unless you consent otherwise or as permitted under law. In many cases, you choose the amount of information you supply (e.g., when sending us information through the Sites, you may choose to include only an e-mail address - not a telephone number or mailing address - for replies). There may be instances where some of the information that we ask you to provide is identified as mandatory and some as voluntary. In such cases, where providing the information is mandatory, if you do not provide the personal information you will not be able to engage in that activity.

Information provided in relation to Voice Advantage: Voice Advantage allows companies to use a phone and a simple web-based dashboard to create and distribute custom recorded phone interviews. This application may be used as a survey tool in several different contexts. One example of how Voice Advantage may be used is in the employment context. It permits job candidates to take interviews at their convenience, and enables recruiters to review candidates at any time and share the interviews with colleagues and hiring managers to expedite the hiring process. If you are a candidate, you will be asked to provide certain information including your name, contact details and responses in relation to questions that are designed to ascertain your suitability for a particular post. Your vocal and typed responses will be recorded. HarQen shall maintain, access and provide personal information that you submit to the party that has invited you to participate in the interview. You may later access your interview response, where permitted by applicable laws, but will be unable to amend or delete the contents of your interview responses. If you wish to supplement, amend or provide new responses to the interview questions, you must contact the requesting party.

Information provided in relation to Symposia: Symposia converts conversations — in all their various forms and languages — into searchable, referenceable and actionable insights, allowing users to dynamically transform any conversation into an interactive synopsis that lives long after a conference call, webinar or presentation has ended. With Symposia, users can capture and enrich conversations so greater insight can be retained and shared. Symposia allows conversations to be captured as they occur, both visually and aurally, and then enriched collaboratively with notes, tags or uploaded imagery via Smartphones, using classic social media conventions. With this approach, participants can organize the content around key ideas, themes or action items, so the key information is always accessible and sharable. As part of this process, in addition to recording the content of calls, Symposia collects certain information from users, including name and contact details such as email address and telephone number.

Cookies: When you visit the Sites, we ask your browser to store small text files containing a string of alphanumeric characters known as a cookie. HarQen uses both session cookies and persistent cookies. If you have chosen to identify yourself on a Site, we use session cookies containing encrypted information to identify you and facilitate your use of the site. Session cookies are required to access much of the content and services offered on the Sites. After you leave our Site and close your browser, a persistent cookie remains. Persistent cookies can be removed by following your help file directions in your web browser. If you refuse our cookies, some features of the Sites may not function properly.

Log Files: HarQen's servers automatically record certain information (e.g., web request, Internet Protocol ("IP") address, browser type, browser language, URLs, etc.) that your web browser sends whenever you visit our websites.

Web Beacons: We may employ clear GIFs or Web Beacons to track anonymously how users use the Sites. We may also use Web Beacons in our emails to track which emails are opened by recipients.

How HarQen Uses Information:

HarQen and our affiliates and agents use information obtained from users of the Sites, products and services for the purposes of providing certain services to users. For example, we use your personally identifiable information for purposes including but not limited to:

  • operating certain functions of the Sites and functionality in relation to Voice Advantage, Comic Wonder, Symposia and other requested products and services;
  • sending you notices and updates;
  • providing access to your Account;
  • confirming purchases;
  • tracking customer service;
  • resolving service problems;
  • correcting errors in the service;
  • providing requested information about promotions and sweepstakes;
  • provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • complying with legal obligations and protecting HarQen's legal rights and interests;

HarQen uses information collected from cookies, Web beacons, and log files to enhance our users' experience by providing custom, personalized content. We also use this information to monitor the overall effectiveness of our Sites and track metrics (e.g., total number of visitors, pages viewed, etc). HarQen does not disclose or sell personally identifiable information to unaffiliated third parties unless required by law or pursuant to the user's consent.

HarQen and our affiliates and agents collect and use aggregate voice data, to enhance, and improve the speech recognition and other voice analysis components used to provide the service. Voice data means the audio files, associated transcriptions and log files provided by users of the Sites or generated in connection with the utilization of the services offered through the Sites.

When HarQen Discloses Information:

If HarQen ceases operations, personally identifiable information may be provided to a third party for bankruptcy purposes or if there is a transfer or sale of the assets or ownership of HarQen. HarQen may also disclose personally identifiable information to respond to a subpoena, court order or similar request, or to defend itself against legal claims. HarQen may also provide such personally identifiable information to investigate, prevent and take action regarding fraud or misuse, to comply with law or in response to a law enforcement agency's request, to enforce our Privacy Policy and end user agreements, and to protect the rights, property and safety of the Sites, users and others.

We provide personally identifiable information and non-personally-identifiable information to our affiliates and agents for the purpose of processing such information on our behalf. We require that these parties agree to process such information in accordance with our Privacy Policy, and we use reasonable efforts to limit their use of such information and to use security measures.

We do not share your personally identifiable information (such as name or email address) with other, third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out.

We may share non-personally-identifiable information (e.g., anonymous user usage data, platform types, number of clicks, etc) with third parties to determine usage patterns for certain services, advertisements, promotions, and/or functionality on the Sites.

We may release personally identifiable information and/or non-personally-identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with applicable laws (e.g., U.S. copyright law) or respond to a court order, subpoena, or search warrant.

HarQen reserves the right to disclose both personally and non-personally identifiable information to enforce our Terms of Use Agreement(s), prevent liability, and investigate and defend itself against any third-party claims or allegations. We may also provide information to assist government enforcement agencies, protect the security or integrity of the Sites, and/or protect the rights, property, or personal safety of HarQen employees, users and others.

Where HarQen Stores your Personal Information:

The Sites and infrastructure for providing HarQen products and services are hosted in the United States. Data hosted in the United States may also be processed by staff operating in the United States or elsewhere who work for HarQen or for one of our suppliers. If you access a Site or use a product or service from outside the United States, please be advised that your activity on the Site and use of the product or service constitutes your consent to the transfer of your personal information to the United States and to other jurisdictions whose laws may provide less protection for personal data than the laws of the country where you reside. The protection and dissemination of your personal information will be subject to the laws of the United States.

Certified Compliant with EU Safe Harbor Principles:

HarQen participates in the U.S.-EU Safe Harbor Framework, as administered by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information from European Union member countries. We have certified that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. For further information on HarQen's compliance with EU Safe Harbor Principles please review our EU Safe Harbor Policy at http://harqen.com/policies/safeharbor. To learn more about the US-EU Safe Harbor Framework, please visit http://www.export.gov/safeharbor/.

Links and Content from Third Parties:

Our Sites and email communications may contain links to other websites that are owned and operated by third parties. The information practices of websites linked to our Sites are not covered by this Privacy Policy and, therefore, we are not responsible for the privacy policies of those websites. We encourage you to review the privacy policies of other websites to understand their privacy practices. Further, users of the Sites may from time-to-time post material on the Sites. Though we do attempt to monitor user-posted content, such user-posted material is not subject to this Privacy Policy.

Advertisers and Links to Other Sites:

HarQen may allow other companies, such as third-party ad servers or ad networks, to serve advertisements to the Sites. These third-party providers use technology to send the advertisements and links that appear on the Sites directly to your browser. When this occurs, the third party providers automatically receive your IP address. They may also use other technologies (i.e., cookies, JavaScript, or Web Beacons) to measure the effectiveness of their advertisements and to tailor their advertising content.

HarQen does not provide any personally identifiable information to third-party ad servers or ad networks without your consent. If you respond to an advertisement on the Sites, the advertiser or ad-server may use information regarding your use of the Sites to determine which ads to deliver to you in the future. If this practice concerns you, please review the respective privacy policies of these third-party ad servers or ad networks for more information on their practices. HarQen's privacy policy does not apply to other advertisers or web sites.

Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. The measures include, but are not limited to, firewalls, server authentication, data encryption, user driven security settings, username and passwords. However, please be advised that we cannot guarantee and have no control over the public or third party network through which you send your personal information to our Sites or when using our products and services.

If HarQen learns of an information security breach, we may attempt to notify you via email so that you can take appropriate steps. In addition, HarQen may post a notice on any effected Site(s). Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify via email at support@harqen.com.

Children's Privacy

The Sites and our products and services are intended for mature audiences. HarQen does not knowingly collect personal information from children under the age of 18. Children under the age of 18 should not visit any of the Sites nor submit any personal information. Furthermore, HarQen does not knowingly use or distribute personal information regarding children under the age of 18. If HarQen obtains actual knowledge that it has collected personal information about a child under the age of 18, that information will be immediately deleted from our servers.

Contact Information

Please contact HarQen at: support@harqen.com with any questions or comments about this Privacy Statement or write to: HarQen Attn: Privacy Officer, 1830 N Hubbard St, Suite 700, Milwaukee, WI, 53212 USA.